Shipping Policy

This policy applies to orders shipped across the United Kingdom. It’s intended to give you a clear picture of how our shipping process works. By placing an order with this store, you agree to the policies outlined below.

A. SHIPPING COSTS

We offer free shipping on all orders throughout the United Kingdom.

B. TRANSIT, HANDLING & ORDER CUT-OFF TIME (DOMESTIC)

• Orders are typically in transit for 3–5 days (Monday to Friday).
• The daily order cut-off time is 5:00 PM GMT (London time, GMT+00:00).
• Orders are handled and prepared within 1–2 business days (Monday to Friday).

C. CHANGE OF ADDRESS

Once an order is in transit, we’re unable to change the delivery address. If you need to update your delivery address, please reach out within 24 hours of placing your order at [email protected].

D. CANCELLATIONS

We can accept cancellation requests any time before an order has been dispatched. If your order has already shipped, please refer to our Refund Policy instead.

E. PARCELS DAMAGED IN TRANSIT

If a parcel arrives damaged, please refuse delivery from the courier where possible and contact our customer service team right away. If the parcel was delivered without anyone present to inspect it, get in touch with customer service and we’ll advise on next steps.